This Refund & Returns Policy applies to all purchases made through www.rollmatbamboo.com and is designed specifically for customers located within Europe.
Right of Withdrawal (14-Day Returns)
Where applicable under European consumer legislation, consumers hold the statutory 14-day Right of Withdrawal.
The 14-day withdrawal period begins on the day you, or a designated third party nominated by you, physically receive the goods.
If you wish to exercise your right of withdrawal, you must notify our customer support team by email before the 14-day period expires.
Returned products must be unused, complete, and returned in a condition suitable for resale, except where handling has been strictly limited to what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Address and Process
Before returning any item, customers are kindly requested to contact our customer support team by email to obtain complete return instructions and authorization.
Eligible returns should be shipped to our primary operational facility:
Return Address:
Rollmatbamboo
45 Vansco Rd
Etobicoke, ON M8Z 5Z8
Canada
Note: For non-defective returns, customers are responsible for covering the direct shipping costs associated with returning the item.
Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, or incorrect, please contact us promptly by email after delivery. To expedite your request, please include:
Your order number
Clear photographs showing the condition of the item
Photographs of the packaging (where available)
Following our review and verification of the provided evidence, an appropriate resolution will be arranged, which may include a replacement item or a full refund. For confirmed damaged or defective products, physical return of the item is generally not required; photographic evidence is sufficient for assessment.
Refund Processing
Once a return is received and inspected, or a replacement/refund is approved, the refund will be processed promptly.
Approved refunds are issued strictly through the original payment method used during checkout.
Depending on your financial institution or payment provider, please allow standard processing time for the refunded funds to appear in your account.
Accepted Payment Methods and Refunds
Payments completed on our website via supported methods—including Visa, Mastercard, American Express, Apple Pay, Google Pay, and approved electronic wallets—are processed securely.
All approved refunds are automatically returned through the exact same payment method used for the original transaction.
Non-Returnable Situations
The statutory right of withdrawal may not apply under specific circumstances permitted by European consumer legislation, including:
Goods that have been used, worn, or altered from their original condition beyond necessary inspection.
Items returned without prior notice or outside the designated 14-day withdrawal window.
Nothing in this Policy is intended to limit any mandatory statutory rights available to consumers under applicable local laws.
Contact Us
If you have any questions, concerns, or require assistance regarding returns and refunds, please contact our support team:
Brand Name: Rollmatbamboo
Official Website: www.rollmatbamboo.com
Customer Support Email: [email protected]
Telephone: +1 416 253 5100
Business Address:
45 Vansco Rd
Etobicoke, ON M8Z 5Z8
Canada
